Terms of service
Last updated: 29 October 2026
About the seller
Kninesroom is operated by Obi Offomata as a sole trader, trading as Kninesroom. Business and correspondence address: 24 Pitman House, Tanners Hill, Deptford, London SE8 4PP, United Kingdom. Email: kninesroom@gmail.com.
Choosing your products
Read the product description, measurements, option labels and any instructions before ordering. Choose sizes using the measurements for that particular product. Breed names and S, M or L labels alone do not establish fit. Screen settings may affect how colours appear; this does not remove your rights if goods do not match their description. Contact us before ordering if information you need is missing.
Prices, payment and placing an order
Prices are shown in pounds sterling (GBP). Applicable charges and the total to pay are displayed at checkout. Review the products, quantities, selected options, delivery details and total before submitting your order. Payment methods available for your transaction are shown at checkout.
Submitting an order is an offer to buy the selected goods. An automated order acknowledgement confirms receipt of your order. We accept the order when we dispatch the goods and send a dispatch confirmation. If we cannot fulfil an order, we will contact you and refund any payment taken for the goods we cannot supply. We will not substitute a different product or charge a different price without your agreement.
Delivery
Delivery availability and charges depend on the destination and basket and are displayed before payment. UK standard delivery is £5.99 for baskets below £50 and free for baskets of £50 or more. Supported EU destinations are charged £14.99; selected other international destinations are charged £23.99. The checkout shows the service applicable to your address and items.
We will provide delivery information relevant to your order. Unless a different delivery period is agreed with you, goods must be delivered within 30 days. Contact us before ordering if you need an item by a particular date. Contact us promptly about a delay or missing parcel; Kninesroom remains your point of contact even where a supplier or carrier handles dispatch.
Cancellations, returns and faulty goods
Our returns and refund policy explains cancellation rights, how to return goods, refund arrangements and the optional cancellation form. Customers pay direct postage for change-of-mind returns under that policy. Reasonable return costs for faulty or incorrect goods are our responsibility. Nothing in these terms limits your mandatory consumer rights or remedies.
Privacy and contacting us
Our privacy policy explains how personal information is used and how to exercise your rights. For order enquiries or complaints, email kninesroom@gmail.com with your order number and the issue. Do not include payment-card details in a message.
Changes
These terms apply to orders placed from their publication date. Later changes do not retrospectively remove rights attached to an existing order. Nothing here excludes liability or rights that cannot lawfully be excluded.