Privacy policy

Last updated: 29 October 2026

Who is responsible for your information?

Obi Offomata trading as Kninesroom is the controller of personal information used to run this shop. Our business address is 24 Pitman House, Tanners Hill, Deptford, London SE8 4PP, United Kingdom. Contact kninesroom@gmail.com with privacy questions or requests.

Information we use and why

We receive information directly from you, from your use of the website, and from service providers supporting the shop. This can include contact and delivery details, basket and order details, payment confirmations, support messages, device and browser information, IP addresses and website activity. Payment providers process payment credentials; please do not send card details in a support message.

• Orders and support: We use the information needed to take payment, supply goods, arrange delivery, handle returns and answer order enquiries. The legal basis is performing our contract with you or taking steps at your request before a contract.
• Business records: We keep records needed for applicable tax, accounting and other legal obligations. The legal basis is compliance with those obligations.
• Security and service administration: We use relevant information to prevent fraud, investigate problems and protect the shop. We rely on our legitimate interests in operating a secure, reliable business, taking account of your rights.
• Optional marketing and tracking: Where consent is required, we rely on your consent for promotional communications and optional analytics, advertising or personalisation technologies. Refusing optional tracking does not prevent you from shopping.

Providing delivery and order-contact information is necessary to fulfil a purchase. Without it, we may be unable to supply your order. Marketing choices are separate from order updates.

Who receives information?

Shopify provides our storefront and checkout. Payment providers, fulfilment platforms, product suppliers and carriers receive information needed for their roles. DSers is connected for AliExpress order management. Installed services also include Printify, Seguno Email, Brevo PushOwl, Shopify Messaging and Search & Discovery; information may be processed through these services when the relevant fulfilment, communication or store feature is used. The shop has Brevo PushOwl and Facebook & Instagram app pixels for analytics and marketing, subject to applicable consent requirements. Information may also be disclosed where required by law or necessary to address a legal claim.

Shopify and personalised services

Shopify Network Intelligence is enabled. Shopify can use interactions with this store, other merchants and Shopify to provide enhanced services, including personalised advertising. Shopify is responsible for its own processing for those purposes. Read the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to learn about Shopify's processing and exercise your rights.

International processing

Service providers and fulfilment partners may process information outside the UK. Shopify's processing can include Canada and Singapore. Its Data Processing Addendum describes applicable adequacy arrangements and contractual transfer safeguards, including standard contractual clauses and the UK Addendum. Other apps and suppliers have their own processing and transfer arrangements; Shopify's safeguards do not automatically cover them. Contact us for information about recipients and the transfer arrangements relevant to your order or enquiry.

How long information is kept

Retention depends on the purpose, the time needed to fulfil orders and resolve enquiries or disputes, and applicable accounting, tax and legal requirements. Marketing records are retained while there is a valid basis to contact you; limited suppression information may be kept after you unsubscribe to respect that choice. We review whether information remains necessary and delete or anonymise it when it is no longer needed.

Cookies and your choices

Essential technologies support functions such as the basket, checkout and security. Optional technologies can support analytics, advertising and personalisation. Where our cookie banner is displayed, use Accept, Decline or Manage preferences to make your choice. Optional purposes requiring consent must wait for that consent. You can contact us to withdraw consent or request help changing your preferences. Further information about Shopify technologies is available in Shopify's Cookie Policy.

You can unsubscribe from promotional emails using their unsubscribe link. Essential order and service messages may still be sent.

Your rights and complaints

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information. You may object to processing based on legitimate interests and to direct marketing. You can withdraw consent at any time without affecting processing that was lawful before withdrawal. Email kninesroom@gmail.com to make a request; we may need to verify your identity.

You may complain to the Information Commissioner's Office or your applicable data protection authority. We will update this notice when our practices change and provide any further notice required.